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RN/Registered Nurse Educator Lead - Service Excellence

SPECIFIC ELEMENTS AND ESSENTIAL FUNCTIONS

  1. Partners with facility leadership in managing organizational effectiveness efforts including: service excellence, clinical education needs assessment and design, competency modeling, curriculum development, clinical development and learning systems, change management, selection and performance management initiatives.

  2. Oversees hospital educators in improving process and documentation in the areas of: Competency Evaluation, Orientation, Needs Assessment; Performance Improvement, Joint Commission Compliance, Preceptor Development and Continuing Education.

  3. In participation with management: Develops implements and coordinates integrated competency based systems and assessment tools to identify developmental needs. Designs overall strategy, curriculum and program plan for continuing leadership and staff personal effectiveness development.

  4. Evaluates and recommends new learning platforms. Consults with facility customers in identifying innovative, creative and cost effective solutions to enhance learning programs.

  5. Participates in multiple hospital wide committees and projects; makes professional presentations outside standard curriculum as needed. Markets the services of the education department and oversees advertising of programs offered.

  6. Evaluates/Designs/Provides/coordinates orientation/training programs, in-service education, and other educational programs for the development of the clinical staff.

  7. Actively participates in continuing self-development and professional growth. Maintains knowledge of current clinical practices, trends and tools.

  8. Responsible for leading service excellence initiatives throughout facility.


Qualifications:
POSITION QUALIFICATIONS

  • Requires self-direction and exceptional interpersonal skills in order to effectively communicate with all levels of management, staff and external customers.

  • Must possess strong facilitation and coaching skills.

  • Must positively interact with diverse personalities in all levels of the organization.

  • Must be able to establish credibility, to prioritize, to be decisive, tactful and flexible.

  • Must have strong analytical and problem solving skills and tools.

  • Demonstrated ability to manage complex projects.

  • Must be able to use independent judgment in the coordination of many interrelated activities.

  • Must maintain confidentiality of patient and employee records.

  • Must demonstrate service orientation through examples of written and oral communication.

  • Proficiency in computer applications required.

  • Must be able to demonstrate understanding of HCA's Service Excellence goals.


KNOWLEDGE, SKILLS AND ABILITIES

  • Strong communication and team building skills

  • Ability to structure client approach strategically

  • Ability to work independently

  • Ability to organize workload to provide reliable follow-through and meet timelines/deadlines

  • Ability to build strong relationships at all levels in an organization

  • Ability to develop a full understanding of service excellence best practices and tools and communicate them effectively to accomplish results.


EXPERIENCE
Required

  • 3-5 years of experience as an RN in an education or staff development role.

  • Candidate must be well organized with excellent verbal and written communication skills, facilitation skills, and proven ability to design, teach, and lead the organized clinical training/development programs.

  • Excellent computer skills, including Microsoft Office Suite


Preferred

  • A minimum of 3-5 years of progressive experience in healthcare, service related industry or communications.


EDUCATION
Required

  • Graduate of an accredited school of nursing with a current license as an RN in the State of Virginia

  • Bachelor's degree in nursing


Preferred

  • Master's Degree or currently enrolled in a study obtaining a Master's Degree in Education, Nursing, Health Administration, or related field

  • Proven experience in program design and facilitation


Company Description:

At its founding in 1968, Nashville-based HCA was one of the nation's first hospital companies. Today, we are the nation's leading provider of healthcare services, a company comprised of locally managed facilities that includes about 165 hospitals and 115 freestanding surgery centers in 20 states and England and employing approximately 204,000 people. Approximately four to five percent of all inpatient care delivered in the country today is provided by HCA facilities. Milton Johnson serves as Chairman and Chief Executive Officer of HCA.




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